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Privacy Policy

Effective August 13, 2026

This Privacy Policy explains how Chicagoland Tow Pros ("we," "us," or "our") collects, uses, and shares information when you visit chicagolandtowpros.com , call or text us, or use our towing and roadside assistance services.

Information We Collect

Information you give us

  • Your name and phone number when you call or text us
  • The location of your vehicle, including addresses, cross streets or highway mile markers
  • Vehicle details such as year, make, model and condition
  • The destination where you want the vehicle taken
  • The content of text messages you send us
  • Payment information collected at the time of service

Information collected automatically

  • Standard web log data such as IP address, browser type, device type and pages viewed
  • Approximate location derived from your IP address
  • Cookies and similar technologies used by our website platform and analytics tools

How We Use Information

  • To dispatch a truck to your location and complete the service you requested
  • To quote pricing before dispatch and process payment afterward
  • To contact you about your service call, including by phone and text message
  • To keep records of jobs performed
  • To understand how our website is used and improve it
  • To comply with legal obligations and resolve disputes

Text Messaging

When you text our number or provide your mobile number to request service, you consent to receive text messages from us related to that request. Message and data rates may apply. Message frequency varies based on your service request.

We do not sell or share your mobile number or SMS consent with third parties for their own marketing purposes. Reply STOP to any message to opt out of further texts, or HELP for assistance. Opting out of text messages does not prevent us from calling you about an active service request.

How We Share Information

We do not sell your personal information. We share it only in these situations:

  • Service providers. Companies that help us operate — website hosting, phone and text messaging services, analytics, and payment processing — receive only what they need to perform their function.
  • At your direction. If you ask us to deliver your vehicle to a repair shop, dealership or storage facility, we share the information needed to complete that delivery.
  • Insurance and motor clubs. If your service is arranged or paid through an insurer or motor club, we share the details required to process that claim.
  • Law enforcement and legal requirements. When required by law, subpoena, or to respond to an accident scene, or to protect our rights, property or safety.

Cookies and Analytics

Our website uses cookies and similar technologies to function properly and to measure traffic. We may use third-party analytics services that set their own cookies. Most browsers let you refuse or delete cookies through their settings, though some parts of the site may not work as intended if you do.

Data Retention

We keep service records for as long as needed to run the business, resolve disputes, and meet legal, tax and insurance obligations. Website analytics data is retained according to the settings of the analytics tools we use.

Security

We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

  • You can decline to provide information, though we may not be able to dispatch a truck without knowing where your vehicle is.
  • You can opt out of text messages by replying STOP.
  • You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep.
  • Depending on where you live, you may have additional rights under applicable privacy laws. Contact us and we will respond as those laws require.

Children

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

Our site may link to other websites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them.

Changes to This Policy

We may update this policy from time to time. The effective date at the top reflects the most recent version. Continuing to use our website or services after a change means you accept the updated policy.

Contact Us

Questions about this policy or about information we hold: